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Last updated: May 18, 2026
At GeoHanger, we are committed to providing quality products and reliable service. This policy is aligned with applicable international consumer protection standards.
All orders are inspected prior to shipping to ensure they arrive in optimal condition. Returns or exchanges are not accepted once the order has been confirmed, except in the cases outlined in this policy or when GeoHanger determines that an exceptional return is appropriate.
A replacement or full refund may be issued at no additional cost in the following cases:
– The product has a manufacturing defect.
– The product was damaged during shipping (must be reported within 48 hours of delivery, including photos of the packaging and product).
– The customer receives a different product than the one ordered.
GeoHanger may, at its discretion, authorize other return or exchange cases when circumstances justify it.
To report a case, please contact us with the following information:
– Order number
– Photos of the product and packaging (if applicable)
– Brief description of the issue or reason for the request
Our team will review your case and respond within a maximum of 5 business days with a resolution.
Returns or refunds will not be accepted in the following cases:
– The product shows damage caused by misuse or improper handling.
– The item shows natural wear or signs of use.
– The request is made outside a reasonable timeframe after delivery.
– The original packaging or included accessories are missing.
All products are covered by a warranty in accordance with applicable international consumer protection laws.
📩 For any inquiries regarding returns or support, contact us at:
soporte@geohanger.store